New: Automations & routing is here →
Customer support that feels personal at any scale.
Shift Cloud brings email, chat and your help center together, so your team can give every customer a fast, thoughtful answer.
Free for 30 days · No credit card required
Trusted by growing support teams at
Features
Everything you need for customer support
Powerful where it counts, simple everywhere else.
Automations & routing
Send every conversation to the right person automatically, based on rules you control.
Shared inbox
Email, chat and social messages in one place, with clear ownership for every conversation.
Saved replies
Answer common questions in seconds without sounding like a robot.
Customer context
Order history, plan details and past conversations right next to every reply.
CSAT surveys
Measure how customers feel after every conversation and spot trends early.
Help center
A searchable knowledge base that answers common questions before they become tickets.
How it works
Up and running in three steps
Connect your channels
Forward your support email and add the chat widget in minutes.
Invite your team
Set up roles, routing rules and saved replies together.
Delight customers
Resolve conversations faster with full context on every customer.
Customers
Loved by growing support teams
“It just gets out of the way. Our team spends its time on the work, not on the tool.”
“I've tried every customer support tool out there. Shift Cloud is the first one that stuck.”
“Shift Cloud replaced three different tools for us. The time we got back is honestly hard to put a number on.”
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