Features
Built for growing support teams
Shift Cloud brings email, chat and your help center together, so your team can give every customer a fast, thoughtful answer.
customer support
Automations & routing
Send every conversation to the right person automatically, based on rules you control.
customer support
Shared inbox
Email, chat and social messages in one place, with clear ownership for every conversation.
customer support
Saved replies
Answer common questions in seconds without sounding like a robot.
customer support
Customer context
Order history, plan details and past conversations right next to every reply.
And more
Everything else you'd expect
CSAT surveys
Measure how customers feel after every conversation and spot trends early.
Help center
A searchable knowledge base that answers common questions before they become tickets.
SLA tracking
Never miss a response target with clear timers and gentle escalations.
Live chat
A lightweight chat widget that loads fast and feels at home on your site.
Integrations
Works with the tools you already use
Start your 30-day free trial
No credit card required. Set up in minutes, cancel anytime.